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Certifications can Boost Your Hireability

This is a no brainer, but if you’re struggling out there in the job market, try to get some certifications. You may find that your field experience or self-research and training qualify you for a certification already. Or, you may learn something new by studying a “For Dummies” or exam prep guide.

Currently, I hold two Microsoft certifications - Microsoft Certified Professional, and Microsoft Certified Desktop Support Technician. These are great, but hardly enough on their own to get an awesome job. That’s why one of the things I am for sure doing with some of my inheritance money is getting my Apple Desktop Support certification and a Vista upgrade to my Microsoft certifications. Then I’ll probably get my A+ and start looking into a Cisco cert of some sort.

Cisco certs are neat, because that’s where the REALLY big bucks are at. You can go almost anywhere you want with the right Cisco certification. Why? Because nearly every enterprise-class network has Cisco hardware somewhere - either in their network infrastructure, or their phone systems, or somewhere in their data centers.

Cisco has certifications that can lead into any of these career paths, and even if the company you go to work for doesn’t have Cisco-brand equipment, they look highly on the certification during the hiring process. These certs aren’t cheap, but they’re well worth the investment in your time and equipment.

Getting your Cisco certification is fairly straightforward though, you just start at their website and begin researching the first level, the associate certification (or CCNA).

By itself, the CCNA is plenty to get you a good job. Like you’d expect though, a higher level certification gives you better chances and better money. The next levels are going to be even harder though, and you’ll want to find yourself some access to Cisco equipment so you can practice and train for your exam. Usually if you have a job where you can use your CCNA, you’ll have higher-level staff who can help you with that, though.

Sponsored by Cisco

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Crashes Happen at the Worst Time

July 12th, 2008 | No Comments | Posted in Microsoft, Tech Support, Technology, software

It happens to all of us - you’re in the middle of an important PowerPoint presentation for a huge client, or an important executive at work, you are just about to hit save on an important project for school, or your soon-to-be-published memoirs due at the publisher in less than an hour.

At some time or another, Windows will crash on you and ruin your day (and maybe even your work!). What will you do?

As an IT support person, I’ve heard hundreds of sob stories where students have worked for months and months on their Master’s Degree thesis paper, and they only had it saved in one place, and their computer crashes.

In the past, you pretty much had two options: scream like a little girl and scramble to re-build your work as quickly as possible and cover it with a thick layer of B.S., or hire a specialist to rush over at exhorbitant fees and do an emergency help session.

Now, Microsoft has an option for small business owners that have made the switch to the new operating system, Windows Vista. According to the web site, “When you buy a new PC with Windows Vista Business or Windows Vista Ultimate, you’ll receive free support, compatibility assistance, and one-on-one coaching from Microsoft to help ensure a smooth transition.” This is all part of Microsoft’s new Small Business Assurance program.

Microsoft has already acknowledged that the initial release of Vista wasn’t the smoothest, but says that in 18 months, they’ve “come a long way.” It sounds like now Microsoft wants to turn over a new leaf and show customers that business isn’t just a transaction, it’s a relationship.

Sponsored by Windows Vista

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Terrible Tuesdays

May 6th, 2008 | 1 Comment | Posted in Catharsis, Err., Tech Support, What the...?!, Work

Good grief. Exam week for college students apparently makes everyone grumpy and annoying. At first I thought, maybe I’m not being polite enough, so I tried harder on the phones today.

Then I heard other people in the call center dealing with angry clients, too. Apparently during exam week, everything is an emergency, and everyone’s computer is broken, and everyone needs it fixed now or sooner.

Couple this with an onslaught of completely retarded problems, like previously mentioned e-mail account issues and students who can’t follow directions.

To add insult to injury, the students still continue to queue up in the entrance way that is shared between student parking and faculty & staff parking, thereby blocking my car from leaving for lunch and making me wait, honking and angry, to get back into the faculty & staff parking after lunch, and making me late. They just sit there, waiting on someone to leave, so they can get into a parking space, instead of moving along and looking for parking elsewhere.

At least there’s an end-of-the-year party I’m invited to tonight. Maybe I’ll push one of them off the deck and into the river. That’ll make me feel better.

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Make Headers Stay Across Pages on Tables in Word

A quick Microsoft Word tip: if you’re working with a table you’ve created in Word, and your table spans multiple pages, it can be annoying to flip back and forth to remember what each column represents. Ideally, you’d like to be able to keep the column headers on the table in Word across each page, much like splitting a worksheet in Excel.

Here’s how that works in Office 2003:

  1. Highlight the first row of your table, or whichever row contains your headers.
  2. Right-click on one of the highlighted cells.
  3. Select “Table Properties.”
  4. Select the “Row” tab.
  5. Check “Repeat as header row at the top of each page.”
  6. Click OK.

Now, each page your table spans should have your headers conveniently located at the top of the page.

Got other Microsoft Office problems? Leave a comment and it could be featured here on The Raging Tech.

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Consumerist: 7 Confessions of an Apple Store Specialist

Consumer watch-dog website Consumerist has an informative article about things every consumer that shops in an Apple Store should know.

My favorite part:

1. If you fill out the survey and rank us 6 or lower, a manager will call you the same day or the next, corporate policy.
They usually will ask why you had a bad experience, and offer to make it better, usually by discounting something or another for you.

Check out the other 6 confessions over at Consumerist, and be sure to bookmark their site. It’s one of my favorites that I read from time to time.

I can also tell you, as a former hardware technician that dealt with Apple a lot, your Apple Care does NOT cover accidental damage. If you trip and fall and break the screen, you’re out of luck. If you accidentally spill coffee on your MacBook, you’ve just lost a lot of money. If you accidentally knock over your Mac Pro desktop and something comes loose and hits a logic board component and now it won’t boot - too bad. Apple Care only covers hardware failure by faulty part.

My recommendation: if you do buy a Mac laptop, put it under your home owner’s insurance, and make sure you keep back-ups with Time Machine or some other back-up app.

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